Troubleshoot Sign-In Problems

If you can't sign in to Relayter, try these steps:

Check your credentials

1. Verify you're entering the correct email address and password.
2. If you use SSO (company login), make sure you're signing in via your organization's identity provider, not Relayter's sign-in form.

Reset your password

1. On the sign-in page, click Forgot your password?
2. Follow the email instructions to reset your password.
3. Try signing in again.

See Reset Your Password for detailed steps.

Check your account status

• Email not registered: If your email address isn't registered in Relayter, you won't be able to sign in. Ask your team administrator to invite you to the team.
• Not assigned to a team: Even if your email is registered, you must be assigned to at least one team to sign in. If you were recently removed from a team, contact your team administrator for reinstatement.

Verify your email address

1. Check that you're signing in with the correct email address.
2. If you have multiple email addresses, try a different one.
3. If you recently changed your email, you may need to sign in with your old email first.

Check your team access

1. If you belong to multiple teams, make sure you're signing in to the correct team.
2. Some teams use SSO; others use email/password. Verify which method your team uses.

SSO sign-in not working

If your team uses Single Sign-On:

1. Make sure you're signing in via your organization's identity provider, not Relayter directly.
2. Check that your account is active in your organization's directory.
3. Ask your team administrator to verify the SSO configuration.

Browser or connection issues

1. Try clearing your browser cache and cookies.
2. Try signing in using a different browser or device.
3. Check your internet connection.
4. Disable any browser extensions that might interfere with sign-in.

Still can't sign in?

Contact your team administrator or Relayter support for assistance.

Related

• Sign In and Access Your Account
• Reset Your Password