Relayter Help

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Troubleshoot Delivery and Download Links ​

If a delivery or download link isn't working, try these steps:

  1. Verify you have the correct link URL.
  2. Copy the URL from the email or message (don't retype it).
  3. Make sure there are no typos or extra spaces.
  1. Delivery and download links have expiration dates.
  2. If the link has expired, request a new one from the person who sent it.
  3. They can regenerate the link in Relayter.

Check file availability ​

  1. Verify the files are still available in Relayter.
  2. If files were deleted, they can't be accessed via the link.
  3. Ask the creator to regenerate the package or files.

Check browser and cookies ​

  1. Try the link in a different browser (Chrome, Firefox, Safari, Edge).
  2. Clear your browser's cache and cookies.
  3. Try the link again.

Check file status ​

  1. The files may still be processing or generating.
  2. Wait a few minutes and try again.
  3. Contact the sender if the files seem stuck.

Check permissions ​

  1. Verify you have permission to access the content.
  2. If the link requires authentication, sign in with the correct account.
  3. Ask the sender to verify you're listed as an authorized recipient.

Check internet connection ​

  1. Verify you have an active internet connection.
  2. Try the link on a different network (mobile hotspot, different WiFi).

Try downloading again ​

  1. Some downloads may fail due to temporary issues.
  2. Refresh the page (press Ctrl+R or Cmd+R).
  3. Try downloading the file again.

Browser download settings ​

  1. Check your browser's download settings and location.
  2. Some browsers may block downloads or require additional permissions.
  3. Verify your computer has enough storage space for the files.

Still having issues? ​

  1. Note the error message you see.
  2. Contact the person who sent you the link.
  3. They can check if the link is still valid and troubleshoot with you.